Refund policy
At SEIM COLLECTS, we take pride in providing authentic Pokémon cards, graded slabs, and sealed products. Due to the collectible and sensitive nature of these items, all sales are generally considered final. However, we are committed to making sure you receive exactly what you ordered.
Returns & Exchanges
We do not accept returns or exchanges on the following items:
- Raw (ungraded) cards – Condition can be subjective and all cards are sold as shown
- Graded cards (PSA, CGC, Beckett, etc.) – Slabs are verified and inspected prior to shipment
- Sealed products (packs, ETBs, booster boxes, tins, etc.) – Cannot be returned once sold
We are unable to accept returns for:
- Buyer’s remorse
- Condition disagreements
- Pull results from sealed products
- Market price changes
We strongly encourage customers to review all photos and descriptions carefully before purchasing.
Damages & Order Issues
If there is an issue with your order, we will absolutely work with you to make it right.
Please contact us within 48 hours of delivery at Returns@seimcollects.com if:
- Your item arrived damaged, or
- You received the wrong item
Include clear photos of:
- The item
- The packaging
- The shipping label
Once reviewed, we will determine the best resolution, which may include a replacement, store credit, or refund depending on the situation.
Important Notes
- Items must remain in the same condition as received
- Opened sealed products are not eligible for any refund or replacement
- Tampered or damaged graded slabs after delivery are not covered
- Minor imperfections from manufacturing or packaging may be present and are not considered defects
Shipping Responsibility
Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. Please ensure your shipping address is correct and that your delivery location is secure.
Questions Before You Buy
We’re always happy to help. If you have any questions about a card’s condition or a product, feel free to reach out before purchasing.
Contact
For any order-related concerns, please email:
Inquiry@seimcollects.com